At ozjewels.store, we want you to be completely satisfied with your jewelry purchase. If you are not entirely happy with your item, we are here to help with our return and exchange policy.
1. Eligibility for Returns
Return Period: You may return most items within 15 days of receiving your order.
Condition: To be eligible for a return, the item must be unworn, unaltered, and in its original packaging with all tags and certificates included.
Non-Returnable Items: Customized, engraved, or made-to-order items are final sale and cannot be returned or exchanged. Earrings and other items marked as “non-returnable” due to hygiene concerns are also excluded from returns.
2. Return Process
To initiate a return, please follow these steps:
Contact Us: Email our customer service team at info@ozjewels.store with your order number and reason for the return. Our team will provide you with a return authorization and instructions.
Pack the Item: Securely package the item with all original materials. We recommend using protective packing to avoid damage during shipping.
Shipping: Return shipping costs are the responsibility of the customer, except for items received damaged or incorrect. We recommend using a trackable shipping service to ensure safe delivery. ozjewels.store is not responsible for lost return packages.
3. Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
Approved Refunds: If approved, the refund will be processed within 7-8 days back to your original payment method. Please allow additional time for your bank or payment provider to process the refund.
Shipping Costs: Original shipping costs are non-refundable unless the return is due to a defect or error on our part.
4. Exchanges
If you would like to exchange an item, please contact our customer service team at [Insert Email Address] to check availability. Exchanges are subject to our return and inspection guidelines.
5. Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us immediately at [Insert Email Address] with photos of the item and packaging. We will arrange a replacement or refund, including any return shipping charges for defective items.
6. Late or Missing Refunds
If you have not received your refund within the expected time frame, please check with your bank or credit card company first. If the issue persists, contact us at info@ozjewels.store, and we’ll be happy to assist you further.